Customer Support Associate

Location: Stamford
Posted on: June 23, 2025

Job Description:

Ready to solve problems and make customers smile? Come and join our residential team as a Customer Support Associate , the go-to person for Frontier customers. You'll handle questions, offer solutions, and provide assistance on practically anything. If you excel at crafting exceptional customer experiences, this is an opportunity worth exploring. The work you’ll do here can truly make a difference! Core responsibilities for the Customer Support Associate include: Provides outstanding and welcoming support to residential Frontier customers. Offers accurate and understandable responses to questions about billing, accounts, products, and services. Resolves customer problems effectively and refers complex issues to the appropriate department as needed. Educates customers about Frontier's product offerings and assists them in identifying the best solutions for their requirements. Maintains detailed customer records and logs all interactions correctly in the systems. Collaborates with Customer Support Associate team members to share effective techniques and improve customer service methods. Guarantees Frontier's commitment to customer satisfaction is demonstrated in every customer interaction.

Keywords: , Bayonne , Customer Support Associate, Customer Service & Call Center , Stamford, New Jersey