Appointments Manager

Company: GCT Global Container Terminals Inc.
Location: Bayonne
Posted on: May 9, 2022

Job Description:

GCT USA
Employee Job Description

Position: Manager, Appointments
Department: Operations
Reports To: Director, Gate Ops and Appointments
Date Written/Revised: June 23, 2015
FLSA Designation: (Exempt)

Position Summary: The Manager, Appointments ensures that operations are managed to provide maximum service levels to internal (vessel and gate) and external (truck lines) customers.

As innovators in the industry and the developer of the first semi-automatic terminal in the NY/NJ harbor, our goal is to push the boundaries of what is possible in marine transportation and encourage others to do the same. We believe productivity is about more than just speed. It's about strategically looking ahead and putting the right people, processes, and technology in place to meet the demands of a changing world. Our biggest investment, and most valuable resource, is our staff and workforce.

Principal Duties & Responsibilities:

- Set truck limits per hour per mode of operation
Set hourly ranges from operations
Successfully update the appointment system each day
- Confirm that trucking companies are using the system correctly
Look for abnormal behavior or trending, ie;
Too many from the same trucking company
Less than usual from high volume trucker
- Review appointment levels and performance to continue to improve the results
Number of appointment trucks and the corresponding turn time
Total of no-show appointments by trucker
Provide a daily recap of the above metrics
- Assist trucking companies with making appointments through ramp up of system
- Monitor system throughout the day to ensure it is working correctly
- Provide operations with a recap of the next day's appointments to allow for preparations to be made to improve service
- Gate operation including:
RFID
OCR
Appointment
Clerk work items
TIR work items
Trouble window activity

Requirements:
Four (4) year college or Maritime schooling preferred.
Experience as a superintendent a plus.
Must be able to work in rotating shifts, days, evenings and nights.
Sense of Urgency & Self-Starter Mentality a Must.
Requires Leadership.
High Level of planning and organizational skills.
Ability to communicate effectively in both oral and written English.
Excellent interpersonal skills.
Exceptional time management, due to fast moving, demanding work environment.
Position requires the ability to secure a Pier Superintendent License issued by NY/NJ Waterfront Commission.
Required to observe all safety and health requirements for container terminal environment.

Experience:
Marine terminal experience a plus.
Recent grads with the right tools given strong consideration.

Physical Working Condition:
The ability to climb ladders.
The ability to lift 30 pounds.
The ability to drive in a vehicle over 50%.
The ability to work in changing hot and cold climates based on weather conditions and conditions of high levels of noise.
The ability to work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
Individual will be required to work overtime, weekend hours and regular shift rotations.

** The above duties and responsibilities are representative of the nature and level of work assigned and are not necessary all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Tools:
Microsoft office
NAVIS
General Office Equipment
Must possess a valid driver's License
Pier Superintendent's license from the Waterfront Commission
TWIC card.

GCT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment with equal employment opportunity for all applicants and employees. GCT complies with applicable federal, state, and local laws governing discrimination and harassment in employment based on any legally protected status under relevant law with respect to all terms and conditions of employment in every location in which it has facilities. GCT also has an express policy prohibiting discrimination and harassment in its workplace, which prohibits workplace discrimination or harassment based on any legally protected status under relevant law.

Keywords: GCT Global Container Terminals Inc., Bayonne , Appointments Manager, Executive , Bayonne, New Jersey