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General Manager

Company: Qdoba Mexican Eats
Location: Bayonne
Posted on: June 20, 2022

Job Description:

POSITION SUMMARY: Responsible for managing restaurant operations. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory -requirements.How it's Done---People

  • Monitors staffing levels; recruits and selects employees to talent and job profiles
  • Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
  • Assigns activities and tasks
  • Identifies and develops internal candidates for management and Team Leader positions
  • Treats employees with respect and dignity and regularly recognizes and rewards employees
  • Complies with all state and federal labor laws and regulationsGuest Service
    • Manages daily activities to achieve excellence in restaurant operational -performance
    • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
    • Reviews practices and modifies as needed to continuously improve the guest experience
    • Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
    • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent serviceBusiness Results
      • Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
      • Identifies trends and implements action plans for improvement
      • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
      • Considers cost/benefit impact of financial decisions and works to protect the brand
      • Monitors costs and adherence to budget and restaurant goalsIt's All About---Keeping it Real
        • Being passionate about the Brand
        • Being genuine and humble
        • Having a desire to be of service to others
        • Embracing diversity
        • Leading by example
        • Serving One Another
        • Leading through your people
        • Treating everyone with respect and dignity
        • Creating an environment that enables people to be their best
        • Celebrating successes
        • Never walking past a problemServing the Guest
          • Bringing the brand to life
          • Knowing our guests
          • Creating an environment that meets our guests' expectations
          • Delivering cravable flavors and ravable service
          • Setting the course for the teamLearning & Growing
            • Teaching, leading and coaching
            • Collaborating with peers
            • Hiring and building talent
            • Embracing the need for personal growth and developmentDelivering Results
              • Manage and growing a business
              • Building connections with guests and the community
              • Protecting the Brand by following established procedures
              • Taking initiative to grow the business
              • Being accountable for personal and team resultsPOSTION REQUIREMENTS: High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years' experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful. -Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check. -Must successfully complete the in-house management training program. -Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Qdoba Mexican Eats, Bayonne , General Manager, Executive , Bayonne, New Jersey

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