Senior Manager, Digital Service

Company: Comcast Corporation
Location: Philadelphia
Posted on: May 22, 2025

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryWe are seeking a versatile and dynamic Senior Manager, Digital Service, to join our team. The ideal candidate will be a generalist with the ability to adapt and excel across various functions within the product lifecycle. This role requires a strategic thinker who can define product requirements, prioritize feature development, and ensure exceptional product delivery.Job DescriptionKey Responsibilities:

• Executive leadership: Proven ability to lead, mentor, and develop team members, fostering a collaborative and high-performing team environment.
• Effective Communication: Strong verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Adaptability: Demonstrated flexibility in adapting to changing business needs, roles, and responsibilities.
• Project Management: Expertise in managing multiple projects simultaneously, ensuring timely delivery, budget adherence, and quality standards.
• Stakeholder Engagement: Ability to build and maintain strong relationships with internal and external stakeholders, ensuring alignment and collaboration.
• Problem-Solving: Proactive and solution-oriented mindset, with the ability to identify and address issues efficiently.
• Strategic Thinking: Experience in contributing to the development and execution of strategic initiatives.
• Business Requirements: Translate business requirements into experience and platform requirements to support Minimum Viable Products (MVP). Identify user stories and criteria for evaluating new functionality. Facilitate build vs. buy decision-making.
• Product Development: Define product requirements and prioritize feature development to ensure excellent product delivery. Identify opportunities to develop and enhance product experience, translate these opportunities into user stories, track progress of development, and monitor success as the product goes to market.
• Cross-Functional Collaboration: Work with project teams to understand business and user needs, helping to refine requirements at a feature level. Provide subject matter guidance to employees as required.
• Opportunity Identification: Identify new opportunities to support specific market KPIs and establish long-term vision and strategy for experiences and platforms. Plan and prioritize product feature backlog for development by product engineering teams. Ensure alignment of the product backlog with business value or return on investment (ROI).
• Data Reporting: Establish a reporting structure to track customer behavior and ensure transparency in data flows within and to/from the product. Ensure reporting ties together with the plan of record (POR).
• Design Refinement: Refine UI and UX designs based on MVE requirements and intended use cases.
• Product launch: Work closely with platforms and development teams to support the implementation and launch plans.
• Identify strategic service to sales moments: Work closely with the ecommerce team to identify strategic moments in the customer lifecycle that can transition from a service to sales moment to help support the broader base management strategy and goals.Qualifications:
  • Proven experience in product management, with a track record of defining and delivering successful products.
  • Strong ability to translate business objectives and user needs into clear product requirements and actionable user stories.
  • Excellent communication and collaboration skills, with the ability to work effectively across different functions and levels of the organization.
  • Ability to think strategically and act tactically, with a keen eye for detail and a passion for continuous improvement.
  • A generalist mindset, with the ability to adapt and excel across various functions within the product lifecycle.Employees at all levels are expected to:
    • Understand our Operating Principles; make them the guidelines for how you do your job.
    • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    • Win as a team make big things happen by working together and being open to new ideas.
    • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    • Drive results and growth.
    • Respect and promote inclusion & diversity.
    • Do what's right for each other, our customers, investors and our communities.Disclaimer:
      • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Skills:Microsoft Office; Relationship Building; Strategic Approach; Data Analysis; Facilitation; Collaboration; Business RequirementsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience7-10 Years

Keywords: Comcast Corporation, Bayonne , Senior Manager, Digital Service, Executive , Philadelphia, New Jersey