Control Center Information Manager (4009)

Company: Septa
Location: Philadelphia
Posted on: June 4, 2025

Job Description:

Secure Your Future with SEPTA - A Leader in Transportation!

TheSoutheastern Pennsylvania Transportation Authority (SEPTA)is thesixth-largesttransportation system in the U.S., connecting communities across a2,200-square-mile service region. SEPTA isat the forefront of innovationin the transit industry, ensuring reliable and efficient services while driving economic growth in thePhiladelphia region.

We are proud to be recognized as:

2023 FORBES Best in State Employer

Philadelphia Employer of Choice for 2024

We are seeking to hire a candidate for our Control Center Information Manager (4009).

Opening Date: 05/30/2025

Closing Date: 06/09/2025

Job Grade: SAM 37

Salary Range: $63,700.00-$79,612.00

OVERALL DESCRIPTION

The Control Center Information Manager will be responsible for the real-time monitoring of all SEPTA operations and for the distribution of service information for subway/elevated and city and suburban trolleys through public address announcements, Real Time Vehicle Location (RTVL), electronic station signs, and social media alerts. The manager will communicate with Regional Rail managers and dispatchers to share information with the Control Center's Passenger Services Specialists for public utilization. The manager will also be responsible for operating the Control Center cameras located throughout the SEPTA service area. In addition, the manager will work closely with other staff including SEPTA's Media Relations and Customer Service Departments to assist in disseminating external and internal information.

SPECIFIC RESPONSIBILITIES

• The RTVL staff is responsible for the accuracy of the schedule data. The data is constantly updated to reflect current service levels, and that information is displayed in stations for the passengers.
• During operational impacts, service delays and adjustments, the RTVL staff must receive information from the Train Dispatchers and adjust train (tags) to ensure that display screens are accurate.
• Anomalies, defects, and malfunctions are identified by the RTVL staff and communicated to the Project Manager, Control Center management and ALSTOM (the software and signal designers). The impact of these challenges is also assessed and addressed by the staff towards creating greater operational efficiency.
• All training materials is revised as needed by the first shift staff member as new information is realized. These living documents are crucial to understanding the initiative and ways to improve the program before it is applied to other operating modes.
• The staff helps to develop Standard Operating Procedures used to standardize responses to issues that arise.
• Subway/Elevated Control Center reports are reviewed and edited by the RTVL staff as time permits. These additional functions benefit the department greatly as it allows time for more oversight by the Assistant Directors while managing service delivery.
• Train and re-train the part time RTVL staff and Control Center Managers - Subway/Elevated in RTVL functions.
• Coordinate the issues identified in point 2 of the previous sections and ensure the appropriate response is taken.
• Take the lead on RTVL expansion to other modes such as the M (Norristown High Speed), B (Broad Street) and D (Media/Sharon Hill Lines).
• Provide additional support as needed to alleviate the Control Center Managers of various time consuming duties such as report writing and Hip Link and phone notifications. This would allow the managers to give greater attention to line management and safety oversight as additional duties are removed from the managers due to the additional of resources such as the Mechanical and Signal desks.
  
  QUALIFICATIONS AND EXPERIENCE
  
  

• Bachelor's Degree in Communications, Social Media, Business or related field and one (1) year related experience required.
• An equivalent combination of experience and education (i.e., two (2) years of related experience equating to one (1) year of formal post high school education) may be considered in lieu of the above requirements.
• Must possess excellent written communications skills, including good spelling, grammar and proofreading skills. Excellent verbal and interpersonal skills required to effectively communicate with varied audiences, both internal and external.
• Ability to type a minimum of 35 words per minute and use computer equipment/software required.
• Must possess good telephone skills with the ability to ascertain pertinent information and properly prioritize importance.
• Subject to be called outside of normal duty hours. Must be able to work all shifts, weekends and holidays.IDEAL QUALIFICATIONS AND EXPERIENCE
  • Knowledge of SEPTA services strongly preferred.
  • Use of Social Media, specifically Twitter, preferred.
    
    Why Join Our Team? Enjoy Outstanding Benefits!
    
    --- Comprehensive Healthcare Coverage - Medical, prescription, dental, and vision plans with little to no employee premiums.
    
    --- Retirement Security - Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
    
    --- Work-Life Balance - Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
    
    --- Employee Wellness - Access wellness programs and resources to support your physical, mental, and emotional well-being.
    
    --- Invest in Your Growth - We offer tuition reimbursement to support your education and career advancement.
    
    --- Student Loan Assistance - Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
    
    --- Free Travel Perks - Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!
    
    Join us and take advantage of these incredible benefits while making a difference in your community!
    
    Join the Best in Transit! Apply Today
    
    Click Apply Now and take the next step in your engineering career with SEPTA!
    
    Have Questions?For more information, please visit How We Hire Careers Page.
    
    SEPTA is an Equal Opportunity Employer.
    
    SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    
    Nearest Major Market:Philadelphia

Keywords: Septa, Bayonne , Control Center Information Manager (4009), Executive , Philadelphia, New Jersey