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Computer Support Technician

Company: Experis
Location: Bayonne
Posted on: June 18, 2022

Job Description:

We are looking for individuals with strong written and verbal communication skills, as well as a strong technical background, with extensive phone support experience. The ideal candidate is a technician with a "can do" attitude who is creative, someone who will go out of their way to find solutions to problems, who is a team player, and aspires to grow within our organization. This person will be directly interacting with customers so they will require strong interpersonal and communications abilities and must be an analytical thinker who can resolve problems efficiently. Overall customer-service oriented skills and attention to detail are a requirement.Provide remote technical assistance to Microsoft 365 customers via telephone, written correspondence, and remote desktop support sessions. Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation and readiness guidance. Demonstrates experience in handling technically complex issues and politically sensitive situations.Responsibilities:Act as the customer advocate for the entire support experienceProvide support to customers via telephone, chat, email, and electronic services such as remote troubleshooting supportCommunicate in a precise, meaningful, clear, and professional manner while matching the customers technical knowledge and paceProvide front-line administrator and end user support for multiple customersRespond and work on ticket requests and incidents utilizing the internal ticketing systemInstallation, configuration, and troubleshooting support of Microsoft 365 services and features on various customer platforms within small business and enterprise level environmentsResponsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomesEnsure accurate and timely resolution for assigned workloadReport trends, reoccurring problems, and software bugs to managementCollaborate with other engineers to find solutions while maintaining customer perspective, including Support Engineers at different levels and technology areasOther duties as assigned by management Successful Candidate Competencies:Ability to thrive within a dynamic and fast paced 24x7 work environmentMust be able to work a 40-hour work week with flexibility to work various shifts based on business need.Ability to work within a remote team environmentPositive attitude towards change and the ability to adapt quicklyKnowledge of concepts and best practices related to call center methodologiesMust have a high degree of customer service skillsStrong problem-solving and critical thinking skillsMust have excellent verbal and written communication abilities with strong attention to detail skillsAbility to prioritize and manage time effectively while staying on track with assigned tasksStrong troubleshooting, problem solving experience supporting Microsoft 365 services and featuresFoundational knowledge of Microsoft 365 plans and service descriptionsAbility to learn and support Microsoft 365 migration options per workload (e.G. Exchange migration, SharePoint Online migration)Self-motivated to continually build and update technical skills & knowledge using available tools & resources Preferred Candidate Competencies:Desktop administration experienceService Desk remote support experienceDemonstrated knowledge of ITIL best practicesA+, Network+, or MCP certificationServer & network administration experience (Windows or Linux)PandoLogic. Keywords: IT Support Technician, Location: Runnemede, NJ 08078, PL: 538219381

Keywords: Experis, Bayonne , Computer Support Technician, IT / Software / Systems , Bayonne, New Jersey

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