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Customer Service/Shipping Coordinator

Company: Express Employment Professionals - Jersey City
Location: Bayonne
Posted on: April 27, 2021

Job Description:

Our Client in Bayonne is in need of a Customer Service Coordinator/Admin. Experience with Logistics would be a plus. This person will interact and coordinate with customers and fellow inter department employees by providing quotes and process information in response to inquiries and concerns. Submit to dispatch about their local deliveries, 3rd party shipment services, consolidations and warehouse, receiving and monthly storage services that our client has to offer, not limited to.Job Duties: Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Obtain and evaluate all relevant information to coordinate consolidations by container shipments either local or by 3rd part shipment inquiries Provide pricing and delivery information Set up new customer accounts Review processed orders, and requests Organize workflow to meet customer timeframes Direct request and unresolved issues to the Operation Manager or Director Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Prepare and distribute customer activity reports Communicate and coordinate with internal departments Prepare and distribute customer activity reports

  • Quote and book domestic and international out of state shipments
  • Builds loads for shipping for cost effectiveness
  • Schedules pick up for all non-local deliveries
  • Meets with crate maker daily for shipping needs
  • Prepare shipping documents and labels
  • Track and follow through on communication of all shipped orders
  • Initiate and monitor claims from submission to closure
  • Maintain claim report
  • Anything else management deems essentialThis is a temp to perm positionMonday to Friday 8:00am to 5:00pmSalary will be $15-$17/hr depending on experience

Keywords: Express Employment Professionals - Jersey City, Bayonne , Customer Service/Shipping Coordinator, Professions , Bayonne, New Jersey

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