Operations Effectiveness Analyst

Company: PMI (Project Management Institute)
Location: Newtown Square
Posted on: May 16, 2025

Job Description:

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Make an impact. Join PMI.How will you make a difference to PMI?PMI is looking for an Operations Effectiveness Analyst expert focusing on leveraging data to monitor transactional process effectiveness and identifying areas for improvement. The purpose of the role is to uncover patterns and correlations that reveal underlying business challenges and opportunities, enabling leadership to make data-driven strategic decisions. By transforming raw data into compelling visual reports and predictive models, the role helps to anticipate future trends, measure the impact of initiatives, and drive continuous improvement across the organization. What you'll bring to the role:

• Translate complex data findings into clear, concise presentations for all levels of the organization to drive informed decision-making.
• Analyze operational and sales data, generate insights, and develop clear reports and dashboards to support leadership.
• Assess the impact of implemented processes through data analysis and recommend business process changes to improve effectiveness and efficiency.
• Identify opportunities to refine sales and operational processes, leveraging data-driven insights to enhance workflow optimization.
• Partner with leadership to analyze trends, forecast pipelines, and predict future performance with accuracy.
• Gather and analyze customer feedback from surveys, reviews, and other sources to identify trends and areas for improvement.
• Collaborate with sales, marketing, product, and operations teams to ensure alignment and communication of data insights.
• Stay updated on the latest data analysis tools and techniques, ensuring the organization leverages cutting-edge technologies.
• Measure and analyze the return on investment (ROI) of sales, operational, and marketing initiatives to inform strategic decisions.
• Train and support teams in effectively utilizing data visualization and analytics tools for better decision-making.
• Utilize and predictive modeling to anticipate trends, optimize resource allocation, and improve business outcomes. Role Qualifications:
  • Bachelor's degree in Business Administration, Statistics, Data Analytics, or a related field (preferred).
  • 4+ years of experience in operations, sales operations, business intelligence, or a data-driven role.
  • Experience with data visualization tools such as Tableau, Power BI, ThoughtSpot, or Looker.
  • Familiarity with CRM systems like Salesforce, HubSpot, or Microsoft Dynamics for data integrity and reporting.
  • Strong knowledge of data modeling, forecasting, and predictive analytics techniques to support business decision-making.
  • Ability to interpret complex data sets, identify trends, and translate insights into actionable recommendations.
  • Experience in process optimization, operational effectiveness, and efficiency improvements using data-driven methodologies.
  • Strong understanding of key performance metrics (KPIs) and business intelligence best practices.
  • Experience with ETL processes and handling large datasets in cloud-based environments (Google BigQuery, Snowflake, AWS Redshift)
  • Experience of working in an agile, dynamic, and customer-centric environment
  • Excellent communication, collaboration, presentation, and negotiation skills
  • Proficiency in the business language for PMI (English)
  • Possible Travel up to 10% if needed.What you can expect from us
    
    We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..
    
    Join us and you'll get:
    
    * an excellent total package, with compensation and benefits based upon your geographic location.* skill development opportunities, to help you grow now and into the future.* access to a global network, to enrich your professional experience.* flexible options to help balance work time and your time* award and bonus opportunities.
    
    The salary offer will be based on several factors, including the candidate's demonstrated skills, qualifications and relevant experience. Let's help make the world work better for everyone. Apply today!
    
    Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law. Required
    Preferred

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    • Other

Keywords: PMI (Project Management Institute), Bayonne , Operations Effectiveness Analyst, Professions , Newtown Square, New Jersey